Privacy Policy

Effective date: March 1, 2026 Last updated: March 1, 2026

At Moxo AI, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services. By using our services, you agree to the terms of this policy.

1. Information Collection

We collect information to provide better services to our users. The types of information we collect include:

Personal Information: When you sign up or use our services, we may collect personal information such as your name, email address, and phone number.
Usage Data: We collect data on how you interact with our services, including features you use, pages you visit, and actions you take.
Device Information: We collect information about the devices you use to access our services, including IP address, operating system, and browser type.

Additional Data Sources

We may also collect business profile details, support conversation history, account preferences, billing contact details, and event telemetry needed to maintain service quality and security controls.

Where permitted by law, we may receive information from trusted partners for fraud prevention, analytics, and performance measurement.

2. Use of Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our services.
Personalizing your experience with our services.
Communicating with you about updates, offers, and promotions.
Ensuring the security of our services and protecting against fraud.
Analyzing usage patterns to enhance user experience.

We may combine data across services to improve reliability, detect abuse, and improve recommendation and ranking quality for content shown inside our products.

3. Legal Bases for Processing

Depending on your location, we process personal data under one or more legal bases: contract performance, legitimate interests, consent, legal compliance, and protection against harmful activity.

When consent is required, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

4. Information Sharing

We do not share your personal information with third parties except in the following circumstances:

With your consent.
For legal reasons, such as to comply with a subpoena or similar legal process.
To protect the rights and safety of our users and the public.
With service providers who assist us in operating our services and who are obligated to keep your information confidential.

Service providers may include cloud hosting, analytics, customer support, anti-fraud, and email delivery vendors acting under data processing agreements.

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.

Security controls may include encryption in transit, controlled access, auditing, and regular vulnerability review.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on account status, legal obligations, fraud prevention needs, and backup lifecycles.

7. Your Choices and Rights

You have the right to access, correct, or delete your personal information. You can also object to the processing of your personal information or request that we restrict the processing of your personal information. To exercise these rights, please contact us at [email protected].

Right of access and portability where applicable.
Right to correction of inaccurate personal data.
Right to deletion, subject to exceptions required for legal or security reasons.
Right to object to certain processing activities.
Right to appeal a denied request where local law provides this right.

8. International Data Transfers

Your data may be processed in countries other than your country of residence. Where required, we implement contractual and operational safeguards for international data transfers.

9. Cookies and Similar Technologies

We use cookies and similar technologies for essential functionality, analytics, performance, and user preference storage. For full details and controls, see our Cookie Policy and Controls page.

10. Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Third-Party Links and Services

Our websites and services may contain links to third-party websites or integrations. Their privacy practices are governed by their own policies, not this one.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Mailing address: 234 10th Ave, New York, NY 10011